Skip to content
Feb 3 12

10 Misconceptions Debunked

by jacques

The Spider thing is scary, isn’t it ?

Feb 1 12

Why Don’t Financial Advisers Listen ?

by jacques

Me and my wife sat down with a financial adviser this morning. As a former broker, I knew exactly what I wanted. I emailed the adviser in advance, sending him our passport details and letting him know what that we were looking for a 20 or 25 year joint-cover for Life, TPD and CI* for a premium of USDxxx a month. I also precised that I believed such cover should be close to USDxxxK cover – hey, I used to prepare a lot of Life quotes not so long ago; my memory is not so shabby…

When we first sat down, I also told him of my past as a financial adviser so he be aware that I may be a knowledgeable client  – to not say difficult, as most knowledgeable clients are…

After fifteen minutes of small talk, we started discussing the details of our cover. It did not take long for the adviser to start pushing the dreaded Investment Linked Program to us. I clearly said that we were not interested in ILPs, but despite my clear requests, he kept pushing ILPs back on the table. I understand that he makes more money from such programs, but if I tell someone we are not interested, he should listen and move on. Otherwise, he may lose us as clients altogether. Which he most certainly did.

So why do advisers not listen to their clients ?

  • Most of them lack selling skills and simply learn a script, which makes it difficult to really listen and adapt when needed.
  • Their incentives are skewed towards ILPs – commissions for ILPs are very generous.
  • They simply don’t care about their clients.

Don’t get me wrong, some agents do behave ethically and will recommend honest products that answer their clients needs and requests. The difficulty is to find them.

Here are a few pointers to help you differentiate between the good apples from the bad.

  1. Learn more about personal finance. The more you know, the better you’ll be able to defend your interests.
  2. Find an adviser who listens to you. If the one you are sitting down with does not, or handle your objections deftly before coming back to offering you the same type of solution he first approached you with, please, quickly say your thanks and look for a decent adviser. You’ll save yourself a lot of trouble and money.

Good luck !

* TPD and CI are acronyms which respectively mean Term Permanent Disability and Critical Illness

Jan 30 12

The River

by jacques

Based on an autobiographical story by Japanese master Tanzan, 1819-1892, I recently re-discovered this nice and short parable. This story taught me to not take commandments (or rules, laws, recommended processes, …) at their words but reflect upon them so as to uncover their spirits.

Two Zen monks, Tanzan and Ekido, traveling on pilgrimage, came to a muddy river crossing. There they saw a lovely young woman dressed in her kimono and finery, obviously not knowing how to cross the river without ruining her clothes.

Without further ado, Tanzan graciously picked her up, held her close to him, and carried her across the muddy river, placing her onto the dry ground.

Then he and Ekido continued on their way. Hours later they found themselves at a lodging temple.

Ekido could no longer restrain himself and gushed forth his complaints: “Surely, it is against the rules, what you did back there…. Touching a woman is simply not allowed…. How could you have done that? … And to have such close contact with her! … This is a violation of all monastic protocol…” Thus he went on with his verbiage.

Tanzan listened patiently to the accusations. Finally, during a pause, he said, “Look, I set that girl down back at the crossing. Are you still carrying her?”



Jan 27 12

Cultural Values & Modernity in Asia

by jacques

In a recent article in WARC, Remona shared her views and a few examples on Advertising and Asian culture: Yin and Yang. As a strategic planner, she is always trying to dig deeper into these phenomenons so as to better understand them and adapt her thinking accordingly.

While I am not as knowledgeable about it as she is on this subject, as an expatriate having lived in Malaysia for 8 years now, I have experienced this dichotomy a few times.

For examples, as a true French, I like to discuss politics, religion and other “intellectual” subjects around a good meal with friends and family and am not afraid of having heated arguments about it with them. We usually end up agreeing to disagree when finishing our coffees and move on to digestive with a good laugh.

These kind of discussions and exchanges are rare in Malaysia. Traditionally, one do not challenge elders on such subjects. So most simply don’t talk about them.

Because of this, I believe many Malaysians feel a disconnect between themselves and politics or religion that is not healthy. They simply ignore these subjects until their lives are directly affected by it. They welcome the government hand-outs, but do not ask where these come from or what they cost. They do not challenge or question religious views they may hear from a neighborhood religious leader. And so on.

Modernity requires one to be able to question things and make his own choices. Which can be difficult to reconcile with local cultural values. In the end, it leads to a shadow world where all political discussion and debate happens online. As a result, opinions and pre-conceptions are reinforced, which create an ever bigger gap between the older generations who bid their times and wish to enjoy the benefits of traditional values, and the younger ones who wish to enjoy the benefits of living in a modern world.

If only they could exchange about it around around a good nasi lemak or nasi ayam so as to better understand where each are coming from…

Jan 25 12

Great Service From HP

by jacques

As written in my last post, Gong Xi Gong Xi, I have had a few computer problems in recent week. I switched from my old Acer, who always had a mind of its own with a connectivity bar that turned itself on and off at times, to a brand new HP DV6 early January. The main reason for the switch was that I would finally be able to stay connected to the internet for long stretches.

I chose HP over other brands for three reasons: (1) it had the right specs, (2) its keyboard include a numeripad – always useful when you crunch numbers – and (3) the HP service centre is very close to my house. I never really had much problem with my laptops, so point (3) was not high on my list of priorities. In retrospect, I sure am glad I considered it in my decision!

Upon receiving my new unit, I took a few hours to set up my W7session, get rid of the many HP bloatware, and charge the battery. So far so good. My data is transfering easily, the connection is steady, and the computer is running smoothly. But as soon as I disconnect the DV6 from sector, the wireless card starts having difficulties connecting to the internet.

I play around with my router and DNS setting for a couple of days, before dropping by the HP service centre to see if they can find a solution for me. First good surprise, parking is easy. Second good surprise, it only took 5mn from the moment I step in and got my number to my talking to a service rep. I explain my problems, and then a technician come and check my unit. Of course, the card seem to be working then, but we still agree that we need to change the it. They order one, which should arrive within 3 days.

3 days later I come back, they install the new card, but upon checking that all things worked as they’re supposed to, the wireless signal keeps being lost. The HP technician is not sure what the problem is and decide to keep the unit for a few days to find a solution.

4 days later, I receive a call telling me that my unit is ready for collection. They installed a new network card and this one has been working smoothly in their centre for the past 24h. Unfortunately, after about 1h back home, I discover that the wireless signal still drops when I’m on battery. I go back to the service centre, explain the situation once again, and ask them to give me a new unit. Within 5mn they tell me they’re going to do just that. The new unit should be delivered within 14 working days.

It only took them 3 days to deliver my new unit. I turn it on, charge it, then try it on battery. Same problem. I stop myself from punching a few times at the wall, then, telling myself that the chances of having the same problem with 3 different network cards and two different units are slim, I once again fiddle around with my DNS and router settings, trying everything I know and spending two days checking for solutions online.

At some point, I decide to change the battery settings so I can keep looking for solutions without having the room lights on. At first I just play around with the generic power options, but in true geek fashion, quickly decide to check the advanced settings to optimize performance.

There, I discover that windows has a silly setting in their power option where the wireless adapter goes into “power saving mode” when on battery. I change the setting so that the wireless adapter always work at full capacity. Since then, my wireless connection has not dropped once. Yay !

I don’t know whether this setting is a Microsoft or an HP one, but I find it kind of dumb to have such a setting pre-selected… I mean, I guess it’s more of a challenge for the network card to stay connected to a connection when a laptop is moving / on battery than when it’s docked.

Anyway, I am sure glad to have found the solutions to all my problems. I am also glad to know that I can count on such friendly and quality service from HP. They always welcomed me with a smile, and never took more than 30 mn to give me an update on my problems. They changed my network card twice, and exchanged my unit when we could not find a solution to my problems. Great service all the way through. Thanks HP.

HP DV6